RETURN ELIGIBILITY
We accept eligible returns within 5 days of delivery. Items must be unused, unworn, and returned in their original condition with all original packaging included. Items showing signs of wear, use, damage, stains, odors, or missing packaging (plastic & dustbin included) are not eligible for return.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping service for returns.
REFUNDS
Once your return is received and inspected, you will receive an email with the status of your refund. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
EXCHANGES
Exchanges depend on current inventory. Because SHYDIVA products are released in limited quantities, we cannot guarantee another size, color, or style will remain available when your return is processed. If your preferred item is unavailable, you may request a refund according to the return policy.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive the wrong item, contact us within 3 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for return or exchange.
RETURN APPROVAL
Do not send a return without contacting SHYDIVA first. Returns sent without approval may not be accepted.