ORDER ACCURACY
Please review your order carefully before completing checkout. SHYDIVA is not responsible for incorrect selections, quantities, or shipping details entered during checkout.
ORDER CHANGES
If you need to request a change or cancellation, contact us as soon as possible. Once an order enters processing or shipment, changes and cancellations are not guaranteed.
PAYMENT
All orders must be paid in full at checkout. Available payment methods are shown during checkout.
PRODUCT AVAILABILITY
Products are sold while supplies last. Adding an item to your cart does not reserve inventory. Your order is confirmed only after checkout is successfully completed.
LIMITED RELEASES
Some SHYDIVA collections are released in limited quantities. Restocks are not guaranteed.
PRODUCT APPEARANCE
We make every effort to display product colors and details accurately. Screen settings, lighting, and photography may cause slight differences in color or appearance.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, contact us within 3 days of delivery with your order number and clear photos.
SHIPPING
Customers are responsible for providing an accurate shipping address. Once an order ships, carrier delays and delivery changes are outside of SHYDIVA’s control.
RETURNS + EXCHANGES
All returns and exchanges are subject to the SHYDIVA Returns + Exchanges Policy.
Items marked Final Sale are not eligible for return or exchange.
PROMOTIONS + DISCOUNTS
Discount codes must be entered at checkout. Discounts cannot be added to completed orders unless otherwise stated. Only one promotional code may be used per order unless stated otherwise.
FRAUD PREVENTION
SHYDIVA reserves the right to cancel or hold orders flagged for suspected fraud, payment issues, or unusual activity.
POLICY UPDATES
SHYDIVA may update store policies as business needs change. The policy shown on the website at the time of purchase applies to your order.